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Trash

Deleting a team, project, template, clip, media file, or font doesn't remove it right away — it moves to the trash first, where it stays recoverable for 30 days before being purged for good.

DeletedRecoverable?
Team✓ — 30 days
Project✓ — 30 days
Template✓ — 30 days
Clip✓ — 30 days
Media / Font✓ — 30 days, see Managing Assets
Form✗ — gone at once, and deleted for good after 30 days with the answers entered in it

The trash shows what was deleted from the teams you belong to, and the items shared with you directly. Teams, projects and templates can be restored by their admins; clips, media files and fonts by anyone who can edit their project.

Restoring an Item​

  1. Click Trash in the sidebar, under Shared with me.

  2. Find the item you want back. The trash groups items by kind (teams, projects, templates, clips, media, fonts), with a tab for each kind it holds. A template or image shows its thumbnail beside its name, so you can see which one it is before you restore it.

    The Templates tab of the trash, listing Landscape Brochure and Brasserie Menu, each with its thumbnail beside its name, its deletion date, in 28 days in the Permanently deleted column, and a Restore button The Media tab of the trash, listing Spring illustration and Vector_27_77812f, each with its thumbnail beside its name, its deletion date, in 30 days in the Permanently deleted column, and a Restore button

  3. Click Restore on its row. On a phone the button shows only its icon.

    An item you may not restore has no Restore button. Instead, a line under its name says who can: the team's admins, the project's or template's admins, or the people who can edit its project. Ask one of them to restore it.

    The trash with a deleted project that reads Only the project's admins can restore it under its name and has no Restore button, and a deleted media file with its Restore button

After restoring, you land where the item lives again: the team, the project, or the project's Templates, Clips, Media, or Fonts tab.

Restoring a team or project brings back everything inside it as it was at the moment of deletion; restoring a single template, clip, media file, or font only brings back that item.

The templates and files of a deleted project aren't listed in the trash on their own — the project is. Restore the project to get them back. Likewise, if an item's parent team or project was also deleted, restore the parent first — you can't restore something into a container that's still in the trash. If you try, the trash says so and names the team or project to restore first, then restore the item.

While Something Is in the Trash​

Nothing can be done with an item in the trash, or with anything in a team or project in the trash: it can't be opened, edited, shared, commented on, favorited or moved, and nothing can be added to it.

A link to it, from a notification, a bookmark or a colleague, opens a page that names what is in the trash — the item itself, or the team or project it is in — and says when it is deleted for good. For a template, the page shows its thumbnail, so you can see which design the link was for. If you may restore it, the page has a Restore button for it: restoring takes you straight back to the page you were opening. If you may not, the page says who can. Either way, Open the trash takes you to its row in the trash.

A page reading This project is in the trash, with the project's name Spring campaign, the lines Nothing in it can be opened, changed or shared until it is restored and It is deleted for good in 28 days, and the buttons Restore project and Open the trash A page reading This template is in the trash, under the template's thumbnail with a trash badge on its corner, with the template's name Brasserie Menu, the lines It cannot be opened, changed or shared until it is restored and It is deleted for good in 28 days, and the buttons Restore template and Open the trash

A favorite of an item in the trash is hidden until it is restored. A webshop product whose design the shop has already copied stays on sale when the template goes to the trash: the shop sells its own copy, and tells the shopkeeper the design was deleted (see Design changes).

After 30 Days​

Once an item's 30-day window passes, it's purged permanently and can no longer be recovered by anyone, including support — so if you need something back, don't wait.

The Permanently deleted column counts the days down to that moment: an item deleted a moment ago shows in 30 days, and one whose 30 days have passed shows today until it is purged.

Trash and Storage​

Files in the trash don't count toward your organization's storage, up to as much as the plan's storage; only what the trash holds beyond that does. See Storage and the trash.