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Support

We're here to help you succeed with Typograph. Choose the support option that works best for you.

Contact Us​

Email Support​

For technical questions, bug reports, or account issues:

support@typograph.nl

Our support team typically responds within 24 hours on business days.

Sales Inquiries​

For pricing, enterprise plans, or partnership opportunities:

sales@typograph.nl

Resources​

Documentation​

API Reference​

AI Integration​

Status​

Check the current status of Typograph services:

status.typograph.nl

Subscribe to status updates to get notified about incidents and maintenance.

Frequently Asked Questions​

Account & Billing​

How do I sign in to the Portal?

Go to portal.typograph.nl. Sign in with your email and verification code, or with Google or Microsoft SSO — the Typograph Portal does not use passwords.

How do I upgrade my plan?

Upgrade from Free to Pro through the Portal under your organization's subscription settings. For Enterprise pricing contact sales@typograph.nl.

How do I cancel my subscription?

Email support@typograph.nl with your account details and cancellation request.

API & Integration​

How do I get API credentials?
  1. Log in to the Typograph Portal.
  2. Open Settings → Organizations → your organization → Apps.
  3. Click + Create App, fill in a name, optional redirect URIs, and the scopes you need.
  4. Copy the Client ID and Client Secret shown after saving (the secret is only displayed once).

See the Authentication Guide for details.

What are the API rate limits?

Rate limits are tiered by your organization's subscription plan and split across four layers (burst, hourly, daily, monthly) and five endpoint categories (general, file, converter, publisher, webhook). Anonymous (unauthenticated) traffic is limited to the general category at 100/hour, 1,000/day.

See Rate Limiting for the full matrix and header format.

Why am I getting a 401 Unauthorized error?

Common causes:

  • Access token has expired (tokens last 2 days)
  • Invalid or missing Authorization header
  • Token was revoked

Solution: Request a new access token using your credentials or refresh token.

Why am I getting a 403 Forbidden error?

Your token doesn't have the required scope. Check which scopes your application needs and request them when obtaining a token.

See Scopes for the full list.

Document Generation​

How long are generated files available?

Generated files are available for 4 days after job completion. After this period, they expire and return a 410 Gone status.

What output formats are supported?

The Publisher service supports:

  • PDF — print-ready documents
  • PNG, JPG/JPEG, WebP — image exports (one file per page)

See the Publisher reference for details.

How do I track job progress?

Option 1: Poll the job status endpoint until status is completed or failed.

Option 2: Set up webhooks to receive notifications when jobs complete.

Report an Issue​

Bug Reports​

When reporting a bug, please include:

  1. Request ID - Found in the X-Typograph-Request-Id response header
  2. Steps to reproduce - What actions led to the issue
  3. Expected behavior - What should have happened
  4. Actual behavior - What actually happened
  5. Screenshots - If applicable

Send bug reports to support@typograph.nl.

Feature Requests​

Have an idea to improve Typograph? We'd love to hear it!

Email support@typograph.nl with:

  • Description of the feature
  • Use case / problem it solves
  • Any examples or mockups

Enterprise Support​

Enterprise customers receive:

  • Priority support - Faster response times
  • Dedicated account manager - Direct line to your success team
  • Custom integrations - Help building your integration
  • SLA guarantees - Uptime and response time commitments
  • Training sessions - Onboarding for your team

Contact sales@typograph.nl to learn more about enterprise plans.

Office​

Typograph B.V.

Visiting address and correspondence:

Dorpsstraat 50 3433 CM Nieuwegein The Netherlands

Chamber of Commerce: TBD

ResourceURL
Portalportal.typograph.nl
APIapi.typograph.nl
Documentationdocs.typograph.nl
Statusstatus.typograph.nl
Websitetypograph.nl