Skip to main content

Support

We're here to help you succeed with Typograph. Choose the support option that works best for you.

Contact Us​

Email Support​

For technical questions, bug reports, or account issues:

support@typograph.nl

Our support team typically responds within 24 hours on business days.

Sales Inquiries​

For pricing, enterprise plans, or partnership opportunities:

sales@typograph.nl

Resources​

Documentation​

API Reference​

AI Integration​

Status​

Check the current status of Typograph services:

status.typograph.nl

Subscribe to status updates to get notified about incidents and maintenance.

Frequently Asked Questions​

Account & Billing​

How do I sign in to the Portal?

Go to portal.typograph.nl. Sign in with your email and verification code, or with Google or Microsoft SSO — the Typograph Portal does not use passwords.

The sign-in page says "Verify you are human", or that it couldn't confirm I'm a person

Signing up and asking for a sign-in code are protected against bots by a security check from Cloudflare. Almost everyone passes it without seeing anything. Now and then it asks you to tick "Verify you are human" before the form is sent: tick it, and the form goes on by itself.

If the page says it couldn't confirm you're a person, or that the security check could not load:

  • Try again, or reload the page.
  • Turn off an extension that blocks content (an ad or script blocker) for id.typograph.nl, or try another browser.
  • Check that your network does not block challenges.cloudflare.com.

Signing in with Google or Microsoft does not use this check. Still stuck? Email support@typograph.nl.

I was signing in to another app and landed on a Typograph error page

Many apps let you sign in through Typograph, so you can meet a Typograph page without having heard of us. When that sign-in fails, the page names the app and how to reach it, by email or on its website: start there, as the app knows your account with it. Mention the error reference the page shows. If the app cannot help, email support@typograph.nl with that reference.

The sign-up page says too many accounts were created from my network

To stop accounts being created in bulk, one network can create a limited number of accounts an hour, and ask for a limited number of sign-in codes. The page says when you can try again. Colleagues signing up together behind one office connection can hit this: wait until the time shown, or sign up with Google or Microsoft, which does not count toward it.

I signed up but never signed in. What happens to my account?

Your account is confirmed the first time you sign in with the code we email you, or with Google or Microsoft. If nobody signs in within a week of signing up, we email the address once to ask you to confirm. If there is still no sign-in seven days after that email, we delete the account and the organization it came with, and you can sign up again with the same address. The email gives the exact date.

To keep the account, sign in at portal.typograph.nl before that date: we email you a new code. If you did not create the account, you do not have to do anything.

How do I upgrade my plan?

Pro and Enterprise are on request. In the Portal, open your organization's subscription and choose Change plan, then Ask for Pro or, for Enterprise, Talk to an expert, or mail sales@typograph.nl. Sales agrees the price with you and then moves your organization to the new plan.

How do I cancel my subscription?

Email support@typograph.nl with your account details and cancellation request.

API & Integration​

How do I get API credentials?
  1. Log in to the Typograph Portal.
  2. Open Settings → Organizations → your organization → Apps.
  3. Click + Create App, fill in a name, optional redirect URIs, and the scopes you need.
  4. Copy the Client ID and Client Secret shown after saving (the secret is only displayed once).

See the Authentication Guide for details.

What are the API rate limits?

Rate limits are tiered by your organization's subscription plan and split across four layers (burst, hourly, daily, monthly) and five endpoint categories (general, file, converter, publisher, webhook), plus ai for the portal's AI assistant. Anonymous (unauthenticated) traffic is limited to the general category at 100/hour, 1,000/day.

See Rate Limiting for the full matrix and header format.

Why am I getting a 401 Unauthorized error?

Common causes:

  • Access token has expired (tokens last 2 days)
  • Invalid or missing Authorization header
  • Token was revoked

Solution: Request a new access token using your credentials or refresh token.

Why am I getting a 403 Forbidden error?

Your token doesn't have the required scope. Check which scopes your application needs and request them when obtaining a token.

See Scopes for the full list.

Document Generation​

How long are generated files available?

Generated files are available for 4 days after job completion. After this period, they expire and return a 410 Gone status.

What output formats are supported?

The Publisher service supports:

  • PDF — print-ready documents
  • PNG, JPG/JPEG, WebP — image exports (one file per page)

See the Publisher reference for details.

How do I track job progress?

Option 1: Poll the job status endpoint until status is completed or failed.

Option 2: Set up webhooks to receive notifications when jobs complete.

Report an Issue​

Bug Reports​

When reporting a bug, please include:

  1. Error reference or request ID - An error page in the Portal or at sign-in shows an Error reference: copy it, or choose Email this reference to support, which writes a mail with the reference and the page already filled in. For an API call, the request ID is in the X-Typograph-Request-Id response header
  2. Steps to reproduce - What actions led to the issue
  3. Expected behavior - What should have happened
  4. Actual behavior - What actually happened
  5. Screenshots - If applicable

Send bug reports to support@typograph.nl.

Feature Requests​

Have an idea to improve Typograph? We'd love to hear it!

Email support@typograph.nl with:

  • Description of the feature
  • Use case / problem it solves
  • Any examples or mockups

Enterprise Support​

Enterprise customers receive:

  • Priority support - Faster response times
  • Dedicated account manager - Direct line to your success team
  • Custom integrations - Help building your integration
  • SLA guarantees - Uptime and response time commitments
  • Training sessions - Onboarding for your team

Contact sales@typograph.nl to learn more about enterprise plans.

Office​

Typograph B.V.

Visiting address and correspondence:

Dorpsstraat 50 3433 CM Nieuwegein The Netherlands

Chamber of Commerce: TBD

ResourceURL
Portalportal.typograph.nl
APIapi.typograph.nl
Documentationdocs.typograph.nl
Statusstatus.typograph.nl
Websitetypograph.nl