Skip to main content

Transferring Ownership

An organization has exactly one owner. Only the owner can manage the subscription and billing, and only the owner can delete the organization. When someone else should take that over, the owner hands the organization to another member. Ownership cannot be shared, and no admin can give it out: the owner is the only person who can transfer it.

What changes​

BeforeAfter
YouOwnerAdmin
The member you chooseAdmin or memberOwner

As an admin, you keep managing members, apps, webhooks and settings. You can no longer:

  • manage the subscription and billing;
  • delete the organization;
  • make yourself the owner again. Only the new owner can transfer the organization back to you.

Teams, projects, templates and everyone else's roles stay as they are.

Admins and members see under Settings → Ownership who the owner is, since only the owner can transfer the organization.

Transferring the organization to a member​

The person must already be a member of the organization. To hand it to someone outside the organization, invite them first and wait until they have accepted. While nobody else is a member, Settings → Ownership says so instead of offering Choose the new owner.

  1. Go to Organizations → {Your Org} → Members. Or start from Organizations → {Your Org} → Settings: under Ownership, click Choose the new owner. The Members page then says how to pick the member.

    Organization Settings with the Ownership card: you own this organization, and the button Choose the new owner

  2. Open the actions menu (⋮) next to the member, and choose Transfer ownership. Only the owner sees this item.

    A member's actions menu on the Members page, with Transfer ownership highlighted below Change role

  3. Read the confirmation. It names the member and the organization, and lists what you lose.

    The Transfer ownership confirmation, listing what you can no longer do, with the button Make Sam Sample the owner and Cancel

  4. Click Make {name} the owner to transfer the organization, or Cancel to leave everything as it was.

The members list reloads with the new roles, and a message confirms who the owner is now.

The Members page after the transfer: you are an admin, Sam Sample is the owner, and a message says Sam Sample is now the owner of the organization

When the transfer is refused​

Sometimes the portal cannot complete the transfer. When that happens, the confirmation tells you why and offers one way forward. Nothing has changed at that point.

The Transfer ownership dialog with the message that Sam Sample is deleting their account and cannot become the owner, and a Close button
MessageWhat happenedWhat to do
The member is deleting their accountSomeone whose account is being deleted cannot take over the organization.Choose another member.
The member is no longer a member, or is the owner alreadySomeone else removed the member, or transferred the organization, after you opened the page.Click Reload the members to see the current list.
You are no longer the ownerSomeone else became the owner after you opened the page.Click Reload the members to see your current role.
The organization no longer existsThe organization was deleted after you opened the page.Click Go to your organizations.

Over the API and with an AI agent​

The transfer works the same way outside the portal:

In both cases, only the owner can transfer the organization.