Handling Orders
Orders shows what customers have ordered. It is open to Customer support, managers and owners; Catalogue management does not see orders, because they hold customers' addresses.
The list
The 100 most recent orders, newest first, with their number, the Customer, the Lines, the Payment method, the Total and the status. The buttons above the list show All orders, or only the orders with one status.
One order
Open an order to see:
- Lines: each product with its variant, the Quantity, the price Each and the line total, with the Subtotal, Shipping, VAT and Total below;
- the Customer's e-mail address, and their note if they left one;
- the Delivery address and the Billing address;
- Payment: how the customer chose to pay (Via), and the Reference they gave — the bank for iDEAL, the purchase order number for an invoice.
Each line is the customer's own personalised design, kept exactly as it was ordered. A later change to the design in Typograph, approved or not, never changes an order already placed.
The print file of a line
Every personalised line gets a print-ready PDF, made by Typograph a few minutes after the order is placed. Under each line you see how it is doing: Being made (with a spinner, and updated without a reload), Ready with Download PDF, or Failed with the reason. Regenerate PDF makes it again; it is there once a file is ready or failed, for Customer support and owners. A print file that fails for good also appears under Notifications, with Go to order.
The customer can download the same PDF from their own order page in the storefront: right away, or once the order is paid, as you choose under Settings → Print files.
Moving an order on
Choose the new status under Set to and press Save status.
| Status | Meaning |
|---|---|
| New | Just placed |
| Paid | The payment is in |
| In production | Being printed |
| Shipped | On its way to the customer |
| Cancelled | Will not be made |
Only Customer support and owners change a status; a manager reads orders but cannot move them. Every change is written in the Logbook, with who made it.
The shop does not take payments itself. It records which way the customer chose to pay; moving an order to Paid is done here, by hand, once the money is in.